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German Speaking Customer Care Team Leader (Hybrid)
Job Posted: 22 days ago
Salary: £ 33,500 - 33,500 / Annum
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: 6 days
Job Description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
-Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
-Lead a Team of Customer Care Administrators
-Coach and Develop a High Performing Team
-Resolve complex customer queries and complete follow-up actions.
-Use bespoke IT systems to resolve and process customer orders and queries.
-Carry out various channel quality reviews and help your team develop using a coaching approach.
-Conduct regular 1-1s and performance reviews
-At peak times, take calls and handle customer enquiries.
-Assist with Recruitment with Customer Care
-Collaborate with colleagues to help us be the best we can be.
-Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
-Previous Team Leader/Supervisor experience
-Passionate about delivering customer service.
-Fluent in spoken and written German and English.
-Willing to learn how to use a variety of bespoke IT systems.
-Positive and engaging communication skills.
-Flexible Coaching & feedback skills.
-Effective Change Leadership
-Ability to work in a team, ask for help and trust colleagues.
-Ability to prioritise a varied workload.
-Take ownership and drive Team Engagement
-Interpret department, team and individual metrics for continuous improvement.
-Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:
2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:
Week 1:
Monday / Tuesday - Working
Wednesday / Thursday - Off
Friday / Saturday - Working
Sunday - Off
Week 2:
Monday / Tuesday - Off
Wednesday / Thursday - Working
Friday / Saturday - Off
Company Benefits:
-Learning Hub
-Employee Assistance Program
-Pension Scheme
-Holiday Flexibility
-Gym Membership
-Monthly Products
-Exclusive Discounts
-Life InsuranceBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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