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German Speaking Customer Service Advisor
Job Posted: 2 days ago
Salary: £ 24,500 - 27,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire
Expire in: 25 days
Job Description
German Speaking Customer Service Advisor
From £24,500 depending on experience.
Nottingham (hybrid)
Hours: 36.25 per week Monday to Friday
Permanent contract
Harper Recruitment Group is working in partnership with a Global company who are looking for a German and English Speaking Customer Service Advisor to support their wholesale and retail customers. You will be the key contact via email, telephone, and online chat to support the customers shopping journey.
What will the role involve?
Communicating with customers via email, telephone and online
Assisting customers with a range of enquiries including; order taking, product knowledge, tracking deliveries, returns, refunds, sizing, and quality queries
Successfully managing multiple tasks to promptly solve customer queries
Working closely with marketing, retail, and other teams to improve customer satisfaction
Discussing new products and promotions with customers
Updating in-house computer systems
Identifying ways to improve processes in order to enhance customer journey, brand loyalty and sales
Other administrative or customer service tasks to support the wider teamsWho are we looking for?
Fully fluent in German and English, able to communicate both verbally and in writing
Customer-focused with proven customer service experience
Able to work to customer service targets, metrics and KPIs
Experience using Microsoft Office including ExcelWhat's in it for you?
Hybrid working - 3 days in the Nottingham office, 2 days from home
25 days holidays (plus bank holidays) rising to 29 with length of service and your birthday off
12% contributory pension scheme (8% from us and 4% from you)
Flexibility to work 15 days per year from abroad anywhere in Europe
Free secure onsite parking and discounts with local public transport
Cycle to work scheme
Employee Assistance program offering free access to mental health and wellbeing support plus legal and financial advice
Casual dress code
50% employee discount
Subsidised canteen and break-out areas
Development opportunity in a global company
Supportive and diverse company culture
Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CVBefore You Apply
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