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Head of Customer Experience
Job Posted: 10 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Manchester
Expire in: a month
Job Description
Join Travel Counsellors as our Head of Customer Experience and lead the charge in transforming our websites and apps into high-performing, user-centric platforms.
This hands-on role is pivotal in driving engagement, conversions, and commercial impact through best-in-class digital experiences.
About the RoleAs Head of Customer Experience, you'll shape and execute strategies across UX, SEO, CRO, analytics, personalisation, and international site optimisation - balancing innovation with data-driven decision-making.
Working closely with the Product, Tech, and Marketing teams, you’ll ensure every digital touchpoint aligns with our commercial goals and delivers for users across all markets.
What You’ll Do
Own and optimise website/app performance, structure, and journeys
Drive UX and CRO improvements through A/B testing and insight
Lead SEO strategy, analytics, and attribution modelling
Build digital capability across teams and integrate new Martech
Personalise content and enhance global/local experiences
Collaborate with internal teams and agencies to deliver impact
Benefits· Competitive salary + annual bonus
· Flexible hybrid working
· Career development opportunities
· 25 days holiday (increasing to 28 after 5 years)
· Enhanced Maternity/Paternity pay
· 1 day paid charity day
· Company events and incentives
· 3x salary death in service benefit
· Pension scheme
· Private Medical Insurance or Healthcare Cash Plan
· Free breakfast and beverages
Requirements
Proven digital experience in UX, CRO, SEO, analytics, & innovation
Skilled in GA4, GTM, A/B testing, and attribution modelling
Agile mindset and hands-on execution style
Commercial acumen with a focus on results and user needs
Strong stakeholder and cross-functional leadershipApply for this Head of Customer Experience role todayBefore You Apply
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