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Housing Officer
Job Posted: 21 hours ago
Salary: £ 24.93 - 24.93 / Hour
Job Type: Contract
Location: Tower Hamlets
Expire in: a month
Job Description
Temporary Housing Officer
Location: SE1 (with homeworking flexibility)
Salary: £24.93 per hour (Ltd Rate)
Contract Type: Temporary
About the Organisation:
A leading housing provider in South London with a portfolio of over 7,000 homes across nine boroughs. This organisation offers homes for rent (social and affordable), shared ownership, outright sale, and supported housing, as well as a small portfolio of commercial properties and garages. The organisation values dependable, localised services for its customers and promotes an inclusive and supportive environment for staff development.
The Role:
A fantastic opportunity for a Temporary Housing Officer to join a dynamic housing customer services team. This role offers the chance to make a direct impact in delivering homes and services that are well-maintained and trusted by the community. You will be responsible for ensuring high levels of visibility and engagement across your patch, building effective relationships with residents and other stakeholders.
A Day in the Life:
Respond to general enquiries, providing advice to residents.
Process mutual exchanges, successions, and other types of assignments.
Work with residents and their advocates, considering management transfers in cases such as domestic abuse, gang violence, or MARAC recommendations.
Collaborate with managing agents and the Resident Support Team to address safeguarding issues and ensure residents receive necessary help.
Work with the Estate Standards Team to resolve maintenance issues.
Partner with the Community Safety Team to log cases and conduct joint investigations when required.
Progress tenancy enforcement action and manage legal cases with support from the Legal Team.
Carry out tenancy visits and ensure issues such as repairs or safeguarding concerns are addressed.
Review service charge bills and address any discrepancies.
Support the management of empty homes, collaborating with the Repair and Allocations Teams for efficient turnaround.
Conduct viewings and sign-ups, ensuring a seamless customer experience.
Maintain accurate records and documentation.
Be part of a paid 24/7 emergency duty rota (approx. 1 week every 8-10 weeks).What You’ll Need:
A housing qualification or equivalent Housing Management knowledge is desirable. We welcome applicants who are passionate about social housing.
Experience working with managing agents.
Strong knowledge of tenancy management.
Ability to adapt in a dynamic environment, responding to emerging priorities.
Excellent relationship-building, interpersonal, and influencing skills.
Experience working to tight deadlines and delivering high-quality outputs.
Strong communication skills and the ability to engage with a variety of people.
Proficient in Word and Excel.
Commitment to confidentiality and data protection.What Next?
If you're eager to be part of a housing organisation’s transformation and believe you have the skills and experience to succeed in this role, we'd love to hear from you. Please apply with your CV
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