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Housing Officer
Job Posted: a day ago
Salary: £ 26 - 35 / Hour
Job Type: Temporary
Location: Stroud, Gloucestershire
Expire in: a month
Job Description
Elevate projects are working in pertnerhsip with our client, a local social landlord and not for profit developer, to appoint an experieced generic housing officer to join the busy neighbourhoods team on an initial 6 month contract basis.
This is a varied, hands-on role supporting residents across a mixed tenure portfolio, including general needs and temporary accommodation. You will be responsible for tenancy and estate management, providing support to tenants, and ensuring neighbourhoods remain safe and well-maintained.
Key Responsibilities
* Manage a caseload of tenancies, ensuring compliance with tenancy agreements and housing policies
* Respond to and resolve tenant queries, complaints, and issues
* Conduct home visits, tenancy audits, and property inspections
* Support residents with issues around rent arrears, anti-social behaviour, and safeguarding concerns
* Work closely with internal teams and external partners to deliver effective support services
* Maintain accurate records and documentation using the housing management system
* Ensure prompt follow-up and action on all tenancy-related issues
About You
* Experience in a housing role or similar customer-facing environment
* Strong understanding of tenancy management, housing regulations, and good practice
* Confident communicator with excellent problem-solving and organisational skills
* Able to work independently and manage a varied workload under pressure
* Proficient in IT systems and housing management software
* A full UK driving licence and access to a vehicle (desirable)Before You Apply
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