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Housing Reviews and Quality Assurance Officer
Job Posted: 14 days ago
Salary: £ 25 - 30 / Hour
Job Type: Contract
Location: West Midlands
Expire in: 14 days
Job Description
Our client is looking to add an experienced Housing Reviews and Quality Assurance Officer to their team on an ongoing temporary contract. This is a key position within the Communities & Homes directorate, responsible for managing and leading the statutory independent housing review function.
As the Housing Reviews and Quality Assurance Officer, you will lead the statutory reviews process across homelessness (Part 7) and housing allocations (Part 6) under the Housing Act 1996 (as amended). You will ensure that decisions made by the Housing Options team are legally compliant, robust, and reflect best practice. The role also involves a strong focus on quality assurance, service improvement, and training delivery.
Key Responsibilities
·Lead and manage statutory reviews under Section 202, ensuring all decisions are sound and legally compliant.
·Provide expert legal interpretation, especially in cases involving litigation or complex case law.
·Promote continuous improvement by developing and implementing compliance programs and internal audits.
·Enhance service delivery by identifying trends in homelessness demand and service risks, recommending strategic action.
·Deliver training, coaching, and mentoring to frontline staff to improve consistency and legal compliance.
·Monitor data accuracy and lead on submissions such as HCLIC returns to central government.
·Support the service with strategic advice, case reviews, and the development of best-practice procedures.
About You
We are looking for a highly analytical, detail-oriented housing professional with:
·Strong knowledge of Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and relevant case law.
·Proven experience handling Section 202 statutory reviews.
·Background in quality assurance and service audits within a local authority setting.
·Excellent report writing, decision-making, and communication skills.
·Experience in training or mentoring housing staff is desirable.
·Ability to work across teams, influence stakeholders, and deliver under pressure.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
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