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Housing Support Worker
Job Posted: 2 hours ago
Salary: £ 23,810 - 25,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
We are seeking a Housing Support Worker for our Persona One Supported Accommodation business. You will need to able to provide direct support to individuals facing multiple challenges, helping them achieve housing stability, independence, and access to essential services. This role involves tenancy management, housing-related compliance, and multi-agency collaboration to improve long-term outcomes for service users.
You will support people from a range of backgrounds—including care leavers, refugees, and those with physical or learning disabilities—to access safe accommodation, manage tenancies, and build the foundations for independent living.
This position requires a strong understanding of housing systems, tenancy rights, and welfare benefits, as well as an awareness of housing compliance and property management standards. It is an opportunity to make a measurable impact in the lives of vulnerable individuals by supporting them in achieving housing stability and independence. If you have the skills and commitment to drive positive change, we encourage you to apply.
This role demands compassion, resilience, and a practical understanding of housing systems, tenancy rights, and welfare benefits. You will work closely with local partners and be confident navigating multi-agency environments.
Key responsibilities and requirements:
·Assist individuals with housing applications, securing benefits, and managing rent payments.
·Support individuals in understanding their tenancy agreements, rights, and responsibilities.
·Provide practical and emotional support to develop independent living skills.
·Work in partnership with probation services, social workers, and housing authorities to ensure coordinated support.
·Actively attract, manage, and retain client groups, ensuring continuous engagement.
* Build and maintain strong relationships with external partners, including housing associations, local authorities, health services, and voluntary organisations.
* Represent the organisation at external meetings and case reviews.
Skills and experience Required:
·Knowledge of housing systems, tenancy agreements, and the benefits system.
·Awareness of housing compliance standards, including fire safety, gas safety, and environmental health regulations.
·Knowledge of dealing with vulnerable tenant, and providing them with appropriate level of support.
·Full UK driving license and access to a vehicle (business car insurance required; mileage reimbursed).
·Medium level IT skills (Outlook, Word, Excel).
·Ability to work flexibly, including occasional evening visits as required.
·Strong organisational skills – ability to manage a caseload effectively while meeting deadlines.
·Experience in multi-agency working, ensuring service users receive holistic support.
If you're passionate about supporting people to rebuild their lives and want to work in a role where your efforts truly matter, we want to hear from you.
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