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ICT Service Desk Analyst
Job Posted: 2 days ago
Salary: £ 19 - 19 / Hour
Job Type: Contract
Location: NR18, Wymondham, Norfolk
Expire in: a month
Job Description
One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.
Main Duties:
* Provide a single point of contact for all customers of ICT
* To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA’s
* Responsible for reassigning tickets to 3rd line support teams where appropriate.
* Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.
* Install and configure desktop software.
* Administration of staff ICT accounts in accordance with Information and Security Policy.
* Contribute to creating Service Desk process maps and assist in keeping documentation up to date following all agreed processes and procedures
* Provide high quality technical or system expertise to our customers.
* Liaise and work with 3rd party suppliers
* Any other duties that are commensurate within the role and grade as maybe reasonably requested by management
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel LtdBefore You Apply
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