Hiring Now: Inbound Customer Service Advisor Near You – Apply Today!
Your Next Inbound Customer Service Advisor Job Starts Here – Apply Now!
Inbound Customer Service Advisor
Job Posted: an hour ago
Salary: £ 13.2 - 13.2 / Hour
Job Type: Contract
Location: Coventry
Expire in: a month
Job Description
Job Title: Inbound Customer Service Advisor
Location: Coventry
Contract Type: Temporary – 4 month contract (likely extension)
Salary: £13.20 per hour
Hours: 37.5 hours per week, on a rota between 6:30am – 10:00pm, including weekends and bank holidays (example rota below)
________________________________________
About the Role
Morson Talent is proud to be recruiting on behalf of Severn Trent for Customer Service Advisors to join their dedicated contact centre team in Coventry.
This role is all about helping customers when they need it most. You'll be taking inbound calls from customers reporting issues with their water supply – whether it’s low pressure, cloudy water, internal flooding, or blockages. You won’t be dealing with complaints; instead, your focus will be on quickly and empathetically identifying faults and providing reassurance and support.
Key Responsibilities
Answer inbound calls from customers reporting water-related faults
Log all information accurately and efficiently
Provide updates and reassurance during incidents
Use strong problem-solving skills and show empathy throughout the call
Adapt to changes in call demand, especially during bad weather
Occasionally make outbound calls to follow up on existing queries (very rare)
What We’re Looking For
Previous customer service or contact centre experience (highly beneficial)
Strong communication and active listening skills
Ability to stay calm and resilient under pressure
Excellent attention to detail
Ability to build rapport quickly with a wide range of customers
Willingness to work a rotating shift pattern (including early mornings, evenings, weekends, and bank holidays)
Shift Pattern
37.5 hours per week:
Four days at 7.5 hours
One day at 7 hours
Rotating shift pattern between 6:30am – 10:00pm
Fixed 8-week rota provided in advance
Free on-site parking for shifts before 7am or after 7pm, and on weekends/bank holidays
Training & Onboarding
Full training provided over four weeks
On-site interviews onlyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Inbound Customer Service Advisor job near me in Coventry! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).