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IT Field Service Engineer
Job Posted: a day ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Maidenhead, Berkshire
Expire in: a month
Job Description
IT Field Service Engineer
Permanent / Full-time
**MSP (Managed Service Provider) experience essential**
Job Profile
Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.
This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.
Key Responsibilities
Provide onsite technical support, troubleshooting and maintenance across various client environments.
Install, configure, and support IT hardware, software and network systems.
Work with internal teams to escalate and resolve complex technical issues promptly.
Deliver excellent customer service and maintain high client satisfaction levels.
Maintain up-to-date documentation of all work carried out and support provided.
Ensure systems and services meet defined SLAs and customer expectations.Skills/Experience
Essential:
Experience in an IT Field Engineer role or similar within an MSP
Strong knowledge and hands-on experience with:
Active Directory and Group Policy administration
Windows Server 2008 and above
Windows Desktop OS (Windows 7 and above)
Hyper-V setup and administration
Microsoft 365 tenant setup and administration
SharePoint Online configuration and support
Core networking (DNS, routing, switching)
Firewall configuration (Meraki / Draytek / Sophos)
Familiarity with VoIP platforms, preferably Gamma
Experience with Apple device support
Previous experience with Managed Service Platforms and RMM toolsDesirable:
Industry-recognised certifications such as MCSE, CCNP, HP ASE
ITIL Foundation Certificate
Experience with Cisco or HP networking infrastructure
Knowledge of scripting (PowerShell, batch files, VBScripts)
Understanding of Network Security technologies including IDS/IPS
Experience with desktop imaging tools and softwareBefore You Apply
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