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IT Incident, Problem, Change and Demand Manager
Job Posted: 15 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Warrington, Cheshire
Expire in: a month
Job Description
We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.
People are our greatest asset, and we offer a competitive package to retain and attract the best talent.
About the Role:
We are seeking a highly motivated and experienced IT Incident, Problem, Change, and Demand Manager to join our dynamic global IT team. In this pivotal role, you will be responsible for ensuring the stability, reliability, and efficiency of our IT services through the effective management of key ITIL processes. You will play a crucial part in minimizing disruption, identifying root causes, implementing lasting solutions, and proactively managing demand to support the business needs. This is an excellent opportunity for a proactive and passionate individual with a broad understanding of enterprise IT to make a significant impact within a global organization.
Key Responsibilities (detailed JD available):
Incident Management
Problem Management
Change Management
Demand Management
Collaboration and Communication
Requirements
* Several years of experience working within an enterprise IT environment.
* Broad IT knowledge and understanding across various domains, including: IT Infrastructure (servers, networking, storage, cloud technologies)/ Applications (enterprise applications, web applications, databases)/ Cyber Security (security principles, awareness of common threats)/ Sites/Offices (IT support for physical locations) /Other common IT components and services.
* ITIL Foundation certification is essential.
* Proven experience in managing Incident, Problem, and Change Management processes. Experience with Demand Management is a significant advantage.
* Demonstrable experience working effectively as part of a global team spanning multiple geographies.
* Excellent communication, interpersonal, and stakeholder management skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently1 and as part of a team.
* Proficient in2 using IT service management (ITSM) tools.
* Must be proactive, passionate, well-energized, and resilient in the face of adversity and challenges.
Our Culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employeesBefore You Apply
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