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Motor Claims Handler
Job Posted: 2 days ago
Salary: £ 36,000 - 46,000 / Annum
Job Type: Permanent
Location: M5, Salford, Greater Manchester
Expire in: a month
Job Description
As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.
Motor Claims Handler responsibilities:
* Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.
* Provide a triage solution for non-approved repairers to ensure repairs meet standards.
* Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.
* Conduct market research to determine repair costs, salvage values, and settlement options.
* Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.
* Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.
* Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.
* Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.
* Stay updated on modern repair techniques, vehicle technologies, and industry trends.
Skills & experience required:
* Experience in the motor trade industry
* AQP qualification (preferred)
* Strong negotiation & communication skills
* Technical expertise in modern vehicle repairs and valuation
* Knowledge of relevant legislation (FOS, FSA, DPA)
Benefits
* Hybrid working style
* Annual performance bonus
* Onsite parking
* Team building events
* Volunteering work
* 25 days + plus bank holiday
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