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NPD Manager – Job Description
Reporting to: R&D Manager
Location: Winchester
Department: R&D
Purpose
The purpose of this role is to help deliver the company’s mission by:
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Creating a great place to work
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Bringing delight to customers through innovative product development
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Supporting positive contributions to both local and global communities
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Sourcing ingredients ethically
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Operating sustainably
Role Overview
As NPD Manager, you will play a key role in developing and improving products, managing NPD and EPD projects from concept through to launch. You will lead the day-to-day delivery of development activity, coordinate cross-functional collaboration, and contribute to continuous improvement across processes and procedures.
Key Responsibilities
Health & Safety
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Comply with all Health & Safety legislation and internal procedures relevant to the role
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Identify and report any issues or concerns
Product Development
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Lead and manage NPD and EPD projects in line with agreed processes and timelines
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Develop new products from concept to production, including recipe formulation and improvements
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Source raw materials and gather relevant information (pricing, specifications, supplier accreditation, etc.)
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Conduct trials, create process specs, and generate sensory and technical reports
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Carry out costings and theoretical nutrition calculations during development
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Coordinate and communicate with Technical, QA, Supply Chain, Production, and Marketing functions
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Maintain accurate project folders and documentation, including trial records and gate approvals
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Ensure kitchen is well-maintained and equipment is used safely and efficiently
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Conduct product tests such as heat shock, melting resistance, and scoopability, and compile results
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Optimise production processes and provide support to manufacturing teams where needed
General Responsibilities
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Promote and uphold the company’s servant leadership values
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Contribute to continuous improvement and innovation within the R&D team
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Work collaboratively with internal teams and external stakeholders
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Communicate clearly via email, phone, and meetings
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Share knowledge and celebrate best practices and high performance
Values & Culture
The company promotes a culture based on servant leadership. Desired traits include:
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Patience and kindness in supporting colleagues
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Humility and openness to feedback
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Honesty, trustworthiness, and forgiveness
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Dedication, teamwork, and a commitment to innovation
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