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Onboarding Coach
Job Posted: 10 hours ago
Salary: £ 27,000 - 29,500 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Onboarding Coach to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an Onboarding Coach.
The Role
This is an exciting opportunity to support, coach and develop newly recruited counsellors throughout a 12-week onboarding programme to completion. You will be supporting counsellors within a fast-paced environment at a key stage of their counselling career. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. You will work alongside the EAP Training & Coaching team in coaching counsellors to ensure they successfully complete the onboarding programme.
Day to Day
Overall responsibility for the day-to-day running of the onboarding Programme, alongside EAP Coaches.
To collaboratively plan, organise and deliver the onboarding Programme.
To provide daily, weekly, monthly reports to Direct Reports as required.
To supervise new counsellors during the first 3 weeks of the programme, providing update meetings, delivering coaching and supporting new Counsellor queries in the first instance.
Deliver key training modules over the onboarding period ensuring that all Counsellors are trained sufficiently on all core services.
Deliver workshops facilitating scenarios and roleplays reflective of helpline calls.
To facilitate and deliver group listening and coaching to ensure business practises are delivered effectively.
To identify areas of learning amongst the Counsellors and ensure relevant training is provided.
Hold a clinical caseload
What You Bring to the Tea
A level 5 counselling qualification and BACP accreditation (or working towards this)
Excellent communication and customer service skills
Self-sufficient, adaptable, and goal-focused with the ability to work independently or as part of a team
Ability to deliver training to individuals and large groups effectively.
Keen interest in developing and coaching counsellors
Benefits
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
Free 24/7 onsite gym
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INDMANJBefore You Apply
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