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Operations Controller
Job Posted: 2 days ago
Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Warwick
Expire in: 25 days
Job Description
Coventry
£45,000+ basic DOE
37.5 hours per week
We’re looking for a proactive Operations Controller to join a fast-paced, industry-leading commercial vehicle workshop in Coventry. If you’ve got a background in workshop leadership, commercial vehicle operations, and KPI management — this one’s for you.
You’ll be leading from the front, making sure the workshop delivers on time, every time. From daily planning and coordination through to team performance, invoicing, claims, and production meetings — you’ll have your hands in the heartbeat of it all.
Key Responsibilities:
Oversee the full service process from planning to job closure, ensuring compliance at every stage
Monitor workshop KPIs and implement changes to improve performance
Run daily production meetings to manage workloads, resources and shift efficiency
Support Customer Service Reps and Workshop Supervisors with job specs, quoting, and workshop loading
Oversee job profitability and productivity while ensuring high-quality service standards
Handle complex or contentious job handovers with customers
Regularly review team competence and deliver training where needed
Manage time recording, wage submissions and lost hour reporting
Support the Service Manager in producing the annual business plan
What You’ll Need:
Strong background in commercial vehicle operations or workshop control
NVQ Level 3 / City & Guilds in Motor Vehicle Technology (or equivalent)
Technical workshop knowledge and understanding of VOSA / MOT testing standards
Confident leading a team and planning day-to-day operations in a busy workshop
Clear communicator with the ability to stay organised under pressure
Experience managing service KPIs and productivity metrics
What You’ll Get:
£45,000+ base salary DOE
25 days holiday (rising to 30) + bank holidays
Enhanced maternity/paternity leave
Healthcare plan (includes dental)
Company pension
Staff discounts on retailers, cinema, gym memberships, and more
Cycle to work scheme
Long-term career development within a global group
If you’ve worked as a Workshop Controller, Workshop Supervisor, Service Manager, or similar in the commercial vehicle world, and you’re looking for a new challenge — this is your move.
To apply, call Cal at Kemp Recruitment on (phone number removed) or apply now with your up-to-date CV.
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