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Operations Manager
Job Posted: 6 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Rye
Expire in: a month
Job Description
About Us
We are a well-established and rapidly growing Property Maintenance company, delivering a full range of residential and commercial maintenance services. With a team of 30+ skilled professionals, we pride ourselves on quality, reliability, and customer satisfaction. We are now looking for a seasoned Operations / Floor Manager to join our leadership team and take our operations to the next level.
Role Overview
As the Operations / Floor Manager, you will be responsible for the day-to-day running of all on-site and office-based operations. You will lead, manage, and support a team of 30 employees, ensuring workflows are efficient, jobs are delivered on time, and high standards are maintained. You will also play a critical role in the implementation and integration of a CRM system, bringing modern operational practices and systems into the business.
Key Responsibilities
· Oversee daily operations, workforce scheduling, and resource allocation across multiple sites and projects.
· Manage, support, and develop a team of 30+ operatives, including engineers, technicians, and support staff.
· Drive productivity, streamline workflows, and maintain a high standard of service delivery.
· Lead the implementation of a CRM system, ensuring full integration across departments and training staff on usage.
· Monitor KPIs and performance metrics to identify areas for improvement and implement actionable solutions.
· Liaise closely with clients, suppliers, and internal teams to ensure smooth communication and client satisfaction.
· Ensure compliance with health & safety, quality standards, and industry regulations.
· Contribute to strategic planning and assist senior management in operational decision-making.
Skills & Experience Required
· Extensive experience in operations management, ideally within the property maintenance, construction, or facilities management sectors.
· Strong leadership skills with a proven track record of managing large, diverse teams.
· Deep understanding of how businesses run, scale, and maintain operational efficiency.
· Expert-level knowledge of CRM systems (implementation, optimization, training, and usage).
· Excellent communication, organizational, and decision-making skills.
· Comfortable working in a fast-paced, hands-on environment.
· Strong problem-solving mindset and ability to adapt to evolving challenges.
What We Offer
· A key leadership role in a dynamic, growing company.
· Opportunity to shape and modernize the operational structure.
· Competitive salary and benefits package.
· Career growth and long-term development potentialBefore You Apply
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