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Operations Specialist
Job Posted: 8 days ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Luton, Bedfordshire
Expire in: 20 days
Job Description
We have a vacancy and are looking for candidates with ocean freight experience 2-3 years min,
* Experience in Export Seafreight and Cross trade essential
* Must drive
* Hybrid working after training
* Location Luton
* Salary up to £35k
Duties Include:
* As part of the operations team learn all customer processes and be ready to support colleagues as required
* Provides high level of service for customers and learn and develop skills relating to worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
* Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
* Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
* Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
* Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
* Ensures that all external and internal enquiries are responded to promptly and professionally
* Escalates issues if required.
Key Skills:
* Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel.
* A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
* Ability to understand and work within prescribed processes to achieve KPI’s.
* Results driven and good attention to detail
* Good written and spoken English and excellent telephone and e-mail skills.
* Excellent interpersonal skills
* Able to prioritise and perform under pressure
* A good team player with ability to identify and prioritise work for self and others
* Good commercial attitude
* A level education or broad GCSE level educationBefore You Apply
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