Hiring Now: Payments Administrator Near You – Apply Today!
Your Next Payments Administrator Job Starts Here – Apply Now!
Payments Administrator
Job Posted: 17 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Glasgow
Expire in: a month
Job Description
Customer Payments Administrator
Glasgow - Hybrid working
07 months contract
Job Purpose:
As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company's Customers an enjoyable experience.
Will be working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.
Key Responsibilities:
Undertake all payment processing tasks delivering against all team KPIS and SLAs
Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
Identify improvements to Payment Team processes and support delivery of process improvements
Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
Liaise with external vendors including Banks as requiredWhat we are looking for:
Excellent levels of accuracy and attention to detail
Payments experience
Administrative experience gained in a high-volume environment
Advanced Excel Skills
Good communication skills
Good understanding of Customer impacts
Experience working cross functionally within the wider businessTo apply for the Customer Payments Administrator, please send your CV to
Project People is acting as an Employment Business in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Payments Administrator job near me in Glasgow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).