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Photocopier Engineer - Field Service Technician
Job Posted: 2 days ago
Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: South East
Expire in: a month
Job Description
Requirements;
* Based in a location that can support customers
* Experience of Sharp, Konica Minolta, Lexmark & Riso would be advantageous but training will be provided by the manufacturers’ if required.
* IT/Networking skills
1. Install and configure print drivers on workstations and servers.
2. Setup scan to email and scan to folder.
3. Have a basic knowledge of Windows Servers, Active Directory and Group Policy.
4. Experience of PaperCut Print Management Solution would be good but not essential.
* Candidate should have positive outlook on life and good customer relations skills.
* Excellent organisational skills and be able to work autonomously and responsibly.
* Proven ability to work as part of a team and deal courteously and professionally with customers is essential.
* Full UK driving licence (max 3 points)
* Completion of Enhanced DBS
Main Responsibilities:-
* Ensure that service calls are responded to in a timely manner and that the company meets and exceeds its target response time of four working hours.
* Perform installations of new equipment at customer premises.
* Contact the office promptly if not allocated to a service call, and to telephone the office at the close of play each day.
* Time keeping is very important and you are expected to be at your first call by 9.00am each morning.
* Your appearance and general attitude with customers must be of the highest standard.
* Manage and monitor the fitting of all parts/items and enable timely warranty claims from manufacturers.
* Occasionally assist with workshop duties; workshop must be kept clean at all times and secured at the end of each working day.
* Maintain a car stock consisting of spare parts and consumables.
* Attend training courses at Sharp and other applicable suppliers
* Carry out other reasonable requests appropriate to your position in the company.
* Completion of Enhanced DBS in line with company policy. Renewed every three yearsBefore You Apply
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