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PPM Helpdesk Administrator
Job Posted: a month ago
Salary: £ 13.38 - 17.59 / Hour
Job Type: Contract
Location: Cheshire
Expire in: 14 hours
Job Description
Position: PPM & Helpdesk Administrator
Location: Winsford CW7 1AU
Duration: Contract 3 Months (Possibly temp to perm)
Rate: £26,100.00 Annual OR (£13.38 PAYE (Hourly Rate))
Our client Offers a wide range of career opportunities across various sectors, including support services, Engineering, Facilities Management, Construction, Trades & Maintenance, and are looking to employ a PPM & Helpdesk Administrator.
The PPM & Helpdesk Administrator will play an instrumental role in the operation, financial performance and reporting of the PPM contract. They will report back on operational PPM issues which effect the financial performance of the contract, aiding senior management in their understanding of reasons behind contract current performance. They will also act as main contact for escalation for the client.
Qualifications/Experience:
* Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
* Good understanding and experience of CAFM and finance management systems
* Able to work on own initiative within a team environment.
* Attention to detail.
* Integrity and professionalism.
* Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook.
Main Responsibilities:
The role consists of, but is not limited to, the following key activities:
* Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
* Provide exemplar customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.
* Be accountable for and manage the PPM process from end to end.
* Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.
* Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.
* Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
* Produce and share KPI reports monthly with Account Manager.
* Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
* Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
* Manage lift inspections and corresponding remedial actions.
* Responsible for raising PO's and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
* Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
* Promote customer feedback and surveys.
* Any other reasonable requests as instructed by the QWEST Account Manager.
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