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Product Support Specialist
Job Posted: 6 days ago
Salary: £ Competitive
Job Type: Permanent
Location: DY6, Kingswinford, Dudley
Expire in: 22 days
Job Description
Job Title: Product Support Specialist
Department: Technical
Responsible to Technical Manager
Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Overall, Purpose of Job
* Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland.
* Work closely with the UK management team to ensure the UK strategy and business goals are achieved.
Main Responsibilities
* Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
* Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
* Maintain good customer relations by presenting a professional, efficient, and helpful service.
* Assist in the preparation and presentation of technical training courses and exhibitions when required.
* Provide onsite training for engineers and operators as directed by the Technical Manager.
* Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
* Provide cover for absence of other Technical Staff as directed by the Technical Manager.
* Ensure that each nominated account has the appropriate level of technical support.
* Ensure all personal expenditure is conducted within company policy.
* Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the EVOCA competitor comparison file.
* Responsible for regularly reviewing the client database to ensure it is updated to create a “market specific” mailing list for future technical communications.
* Attend regular reviews with the Technical Manager to identify training requirements as well as setting “smart objectives” and planning your personal development.
* Contact Key Customers regularly to ensure satisfaction of the departments/Company’s service.
* Any other Duties as requested by the Technical Manager.
Academic Qualifications/Experience
* 5 “A-C GCSE grades with proven skills in electrical/mechanical disciplines
* Previous experience in fault finding vending equipment and working in a customer facing environment.
Required Competencies
Technical-Scientific Competence
* Knowledge of electro/mechanical vending / HoReCa equipment
* Fault Finding & Correction of vending / HoReCa equipment.
* Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
Communication Competence
* Ability to communicate with customers at all levels.
* Delivery of effective training of vending / HoReCa equipment
* Communication with internal departments
IT Competence
* Microsoft office applications to good standard. Excel & PowerPoint
* Help Desk System (Salesforce)
* Technical Database (Salesforce)
Organisation Competence
* Planning & Organisation
* Time ManagementBefore You Apply
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