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Product Support Specialist
Job Posted: 3 days ago
Salary: £ 34,000 - 40,000 / Annum
Job Type: Permanent
Location: Kingswinford
Expire in: 25 days
Job Description
We are recruiting a Product Support Specialist to work for a leading company based in Kingswinford. This is an office-based role. you will report into the Technical Manager.
You will be responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland.
Main Responsibilities
Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale.
Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports.
Maintain good customer relations by presenting a professional, efficient, and helpful service.
Assist in the preparation and presentation of technical training courses and exhibitions when required.
Provide onsite training for engineers and operators as directed by the Technical Manager.
Assist in the staffing of the Technical Help Desk when directed by the Technical Manager.
Provide cover for absence of other Technical Staff as directed by the Technical Manager.
Ensure that each nominated account has the appropriate level of technical support.
Ensure all personal expenditure is conducted within company policy.
Inform the Sales Director of any competitor product/price comparisons and technical activities, which will be added to the competitor comparison file.
Responsible for regularly reviewing the client database to ensure it is updated to create a market specific" mailing list for future technical communications.
o Attend regular reviews with the Technical Manager to identify training requirements as well as setting "smart objectives" and planning your personal development.
o Contact Key Customers regularly to ensure satisfaction of the departments/Company's service.
o Any other Duties as requested by the Technical Manager.
Academic Qualifications/Experience
5 "A-C GCSE grades with proven skills in electrical/mechanical disciplines
Previous experience in fault finding vending equipment and working in a customer facing environment is essential.
Required Competencies
Knowledge of electro/mechanical vending / HoReCa equipment
Fault Finding & Correction of vending / HoReCa equipment.
Knowledge of H&S relating to Installation & Maintenance Vending / HoReCa Equipment.
Ability to communicate with customers at all levels.
Delivery of effective training of vending / HoReCa equipment
Communication with internal departments
Microsoft office applications to good standard. Excel & PowerPoint
Help Desk System (Salesforce)
Technical Database (Salesforce)
Planning & Organisation
Time Management
In return we will provide full product support and training, the opportunity to work for a highly stable company and an excellent remuneration packageBefore You Apply
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