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Repairs Advisor - Contact Centre
Job Posted: 21 hours ago
Salary: £ 26,000 - 29,000 / Annum
Job Type: Permanent
Location: LU5, Houghton Regis, Central Bedfordshire
Expire in: a month
Job Description
We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance or knowledge of home DIY.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
We are looking to recruit experienced inbound Call Handlers to work as a Repairs Advisor in our new Head Office in Houghton Regis.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities:
* Taking inbound calls from tenants and clients (housing associations or councils)
* Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
* Contacting tenants to book appointments
Essential Skills / Experience for this role:
* 1 years’ experience in a similar role involving customer service call handling
* Excellent communication and listening skills
* Ability to multi-task to manage a demanding workload in a fast-paced environment
* Excellent telephone manner and administration skills
Company Benefits:
* Excellent career development opportunities
* Employee Assistance
* Free group Personal Trainer sessions after work every Thursday
* Hamper at ChristmasBefore You Apply
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Looking for your next career move? Join a top company hiring Repairs Advisor - Contact Centre job near me in LU5, Houghton Regis, Central Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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