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Resident Liaison Officer - Housing
Job Posted: 7 days ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Contract
Location: Alton, Hampshire
Expire in: 21 days
Job Description
Resident Liaison Officer - Housing
Alton, Hampshire
11 month contract
Monday - Friday
£30,000 to £35,000 per annum
Must have Driving Licence and Social Housing Experience
Daniel Owen are proud to be representing a well-known company based in the Alton, Hampshire area who are looking for a highly skilled Resident Liaison Officer - Housing to join their team.
Description of the Role:
To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer &
client satisfaction.
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Key Responsibilities - Resident Liaison Officer - Housing:
Visit each resident prior to work commencing to introduce the company and communicate the scope of works. Give residents contact numbers and a resident handbook detailing the full RLO and project process.
Assessing where high risk / vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to.
Carry out a property condition survey, floor protection and appliance survey with photographs with the resident before works start in the home.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly. Work with site staff to implement effective practices.
Assist with the smooth running of the project tracker.
Develop effective working relationships with client representatives (i.e. the housing department) to reduce duplication and ensure consistency of information and approach, keeping tenants fully informed with regard to the programme, delays and planning of works. This supports in maintaining positive relationships and reputation with the client for future schemes and bids.
Create and maintain files (both paper and electronic) for each resident / job maintaining discretion at all times due to the sensitive nature of the data.
Continuously liaise with site management staff and sub-contractors to enable the flow of information between all parties ensuring timely project delivery and high standards of work.
Support site managers in running the project smoothly ensuring resident needs are met.
Support RLO Manager and Senior RLO with new RLOs to the team, providing support integrating into the company standards, allowing another new RLO's to 'shadow' you.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Social Value Team where necessaryBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Liaison Officer - Housing job near me in Alton, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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