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Resident Liaison Officer
Job Posted: 5 days ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Beddington Hill, Greater London
Expire in: 23 days
Job Description
Role: Resident Liaison Officer
Location: South London
Salary: £32,000 (Basic Salary) & Car Allowance
Why This Role?
Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements?
We’re looking for a Resident Liaison Officer (RLO) to be a key member of a team. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important home improvement works are carried out to residents properties.
Your Key Responsibilities
* Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively.
* Work closely with site teams to minimise disruption and create a safe, supportive living environment.
* Proactively communicate with residents to ensure smooth access arrangements and build strong relationships.
* Manage the Resident Liaison Service across multiple sites.
* Represent the company at client and resident meetings, ensuring high levels of service and engagement.
* Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions.
* Keep project records updated in the on-site database.
* Arrange and lead resident consultation sessions to provide updates and gather feedback.
What You’ll Need
* Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance.
* Strong understanding of planned maintenance projects for internal and external works.
* Excellent communication, problem-solving, and IT skills.
* A customer-focused mindset with the ability to handle complaints and concerns professionally.
* A proactive and organised approach, with a commitment to ensuring a positive resident experience.
* Must have acess to own vehicle
What’s in It for You?
* Competitive salary with a comprehensive benefits package (incl. Company Car Allowance)
* Opportunities for career progression within a dynamic and growing organisation.
* The chance to make a meaningful impact on communities by improving residents' homes.
* A supportive team environment that values collaboration and innovation.
Interested? Apply today and help us create better living experiences for residentsBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Beddington Hill, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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