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Reviews Team Leader - Housing
Job Posted: 21 hours ago
Salary: £ 25 - 26 / Hour
Job Type: Contract
Location: IG1, Ilford, Greater London
Expire in: a month
Job Description
Job description
Overall Role Purpose:
* To lead and manage a team of specialist review officers to ensure that reviews are carried out within statutory timescales and to a high standard, providing casework supervision on complex cases and dressing any performance issues within the team.
* To act as a role model, mentor and standard bearer for the Housing Solutions Team, leading Housing Solutions Officers by example, setting standards for individuals and teams, motivating and leading team members and actively driving customer service standards, corporate values and service objectives.
* To hold a small caseload of review and complete high quality, timely reviews of homelessness decisions (negative homeless decisions, suitability, discharge of duty) under section 202 of the Housing Act 1996; , reviews functions under the Homelessness Reduction Act 2017; part VI reviews of Housing register assessment’s and housing offers through choice based lettings
* Manage cases that go to section 204 appeal in the County Court and to further appeal in the higher courts; judicial reviews and other housing court challenges
* To reduce the need for provision of temporary accommodation and resulting expenditure by ensuring effective and timely reviews but also offering good quality options, prevention and relief advice as part of reviews casework
* To take responsibility for the recording of high quality, key data on all types of reviews which support the submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions is available. Also ensuring information on homelessness and allocations as it relates to reviews is available for analysis locally to support the management of demand and response to trends
* To ensure quality assured performance data is available on a monthly basis or as required.
* This is a specialist role that will be at the forefront of the new reviews functions following the introduction of the Homelessness Act 2017.
Role Context:
* This position is fundamental to the provision of housing advice and homelessness services to vulnerable customers who may approach the council for assistance as a result of the Housing Act 1996 and Homelessness Reductions Act 2017 duties, and other key housing legislation, alongside the Children Act and the Care Act.
* This is a specialist role that will be at the forefront of the prevention of homelessness, and at the cutting edge following the introduction of the Homelessness Act 2017. In particular the new review and appeal duties created will require adapting to enable the service to comply with the emerging new regime.
Knowledge
Excellent current knowledge of housing issues, legislation, case-law, policy and best practice in the delivery of services
Knowledge and commitment to provide first class customer service.
A good knowledge and understanding of the government’s welfare reform programme and its implications for the private rented sector and homelessness
A specialist, knowledge of all homelessness legislation, case law and codes of guidance
A detailed knowledge of housing allocations and the operation of part VI of the Housing Act 1996
Knowledge of private sector housing, security of tenure, protection from eviction and housing standards
A thorough knowledge of the range of services provided by Council’s for households who are in housing need.
An understanding of the financial implications of decisions
A good knowledge of services, benefits and support available to applicants experiencing housing problems
Experience
Experience dealing of making a range of homelessness decisions and decisions on part VI
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of achieving performance targets, deadlines and meeting departmental objectives
Experience of implementing an equality and diversity approach to service delivery
Experience of carrying out interviews, investigations, negotiations
Experience of effective record keeping including electronicallyBefore You Apply
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