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Service Designer
Job Posted: 15 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Senior Service Designer
23 month FTC
Location: Central London, hybrid and flexible. Please note this is not a fully remote position
Immediate start
Join a UK government-funded, independent body that provides free legal advice to leaseholders in England and Wales. As part of an exciting digital transformation, we're looking for a hands-on Senior Service Designer to lead the design and improvement of services across digital, phone, and email channels.
Key Responsibilities
Design end-to-end services across digital and non-digital touch points
Create wireframes, user flows, and interactive prototypes
Plan and conduct user research
Align service and UX design with business strategy, including AI and automation integration
Translate complex stakeholder needs into practical service improvementsWhat We're Looking For
Experience designing public-facing, multi-channel services
Familiarity with GDS service design principles or similar frameworks
Strong grasp of user-centered and inclusive design practices
A portfolio demonstrating research, prototyping, and delivery
Any frontend development experience is a bonus
Experience in working in a small - mid size companyIf this sounds like you, please apply with an up to date CV and portfolio.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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