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Service Desk Analyst
Job Posted: 21 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Sheffield, South Yorkshire
Expire in: a month
Job Description
Role: Service Desk Analyst
Location: Sheffield
Salary: £30,000
Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield.
The Role:
As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running smoothly.
What You'll Do:
Provide first-line technical support via phone, email, and ticketing system.
Troubleshoot hardware, software, and network issues.
Escalate more complex problems to second-line support.
Maintain accurate documentation and contribute to a knowledge base.
Deliver excellent customer service in every interaction.
What We're Looking For:
Previous experience in a service desk or IT support role.
Strong problem-solving and communication skills.
Familiarity with Windows OS, Office 365, Active Directory, and basic networking.
A can-do attitude and the ability to work well under pressure.
ITIL knowledge or certifications are a bonus.
Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great service.
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Looking for your next career move? Join a top company hiring Service Desk Analyst job near me in Sheffield, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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