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Service Engineer
Job Posted: a day ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Telford, Telford and Wrekin
Expire in: a month
Job Description
JOB TITLE: Field Service Engineer
INDUSTRY: Robotics
LOCATION: North Midlands (1 hour from Telford)
SALARY: £40 – 45k+ company car and other additional benefits
Job Purpose
To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK and Ireland.
Job Overview
* Provide repair and maintenance services to Customers in-house and on-site.
* Complete all relevant documentation relating to both robot/equipment performance and Field Service calls.
* Work with Technical Manager to promote services portfolio to customers
* Complete all necessary processes for Stock maintenance and visibility.
* Integrate and work with the existing Service and Applications Team
Main Responsibilities
* Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis.
* Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
* Respond to customer service issues by telephone / electronic means as required.
* Document robot and related equipment performance, reporting the results for the purpose of troubleshooting, repair and restart of customer robot systems.
* Complete detailed Field Service reports for all customer calls, document any service interventions in our CRM database and complete all related administration.
* Coordinate responsibilities, activities and schedule with Team Members and Technical Manager to ensure customer satisfaction.
* Communicate frequently with customers to ensure that all expectations are being met.
* Liaise with the relevant department in France for the return of parts under warranty.
* Maintain full visibility of stock including spare parts, ensuring that the appropriate administration is completed, and relevant IT systems are updated in a timely manner.
* Learn robot programming language to be able to provide simple support and instruction.
* To be included in the 24/7 on call rota. This may require response to call outs outside of standard working hours.
* To support the Training Manager in the delivery of maintenance/user training courses as and when required.
Skills & Qualifications
* A Higher Level Engineering qualification or equivalent is desirable but proven experience will be considered
* Minimum of 3 years automation and/or Technical Service experience.
* Experience of electrical/electronic and mechanical troubleshooting, preventative maintenance as well as repair and refurbishment.
* Experience of reading and interpreting electrical/mechanical drawings and related technical documents.
* Knowledge of mechanical engineering.
* Previous experience of working with SAP would be advantageous.
* Good computer skills including Microsoft Office.
* Strong communication skills including the ability to communicate at all levels.
* A full UK driving license.
Working Conditions
* Hybrid role between office base and Customer sites as required.
* Company vehicle will be provided.
* Potential for occasional international travel.
* All necessary IT equipment – including laptop and mobile phone shall be providedBefore You Apply
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