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Service Manager - Electronic Security
Job Posted: 2 days ago
Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: Hatfield, Hertfordshire
Expire in: a month
Job Description
Service & Maintenance Manager – Hatfield – £60,000+ Per Annum
Package Overview:
* Basic Salary: £60,000+ per annum (Dependent on experience)
* Full-Time, Permanent Position
* Location: Hatfield
* Company Vehicle Allowance
* Private Healthcare (after 6-month probation)
* Pension Scheme (after 3 months of employment)
* Laptop & Mobile Phone Provided
* Annual Leave: 30 days
Company Overview – Service & Maintenance Manager
Our client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clients—offering expert advice, the latest technology, and a consistently professional service.
Service & Maintenance Manager – Role and Responsibilities:
* Managing and organising new work orders, scheduling engineers, and ordering required equipment
* Overseeing works in progress and ensuring all documentation is completed accurately
* Direct management of up to 5 Engineers and 2 Administrative Staff
* Scheduling of maintenance visits and preparation of related documentation
* Conducting client and site visits to ensure service level agreements (SLAs) and high standards are maintained
* Ensuring CRM system is consistently updated
* Producing Risk Assessments & Method Statements
* Conducting site surveys and generating quotations for small works
* Overseeing and preparing for NSI audits and schedules
* Managing engineers' schedules including access to plant, training, and equipment
* Providing efficient resolution to customer queries
* Acting as third-line telephone support for out-of-hours callouts (no site attendance)
* Reporting directly to the Director
* Office-based role (80%) with regular site visits (20%)
Service & Maintenance Manager – Skills and Experience Required:
* Minimum 5 years of experience in a Service & Maintenance Management role
* Strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems
* Sales and design experience in electronic security systems
* Effective verbal and written communication skills
* Experience with NSI Gold Standards and Health & Safety Management
* Advanced computer literacy, especially with Microsoft Office (Excel proficiency essential)
* Ability to work efficiently, manage a team, and maintain excellent client relationships
Interested?
Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industryBefore You Apply
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