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Service Manager
Job Posted: 21 days ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Oswestry
Expire in: 7 days
Job Description
Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Service Manager to work in their leading facility in Nr Oswestry.
For the successful Service Manager, our client is offering.
Competitive salary £40,000 P/A
Car allowance £9,000 P/A
Permanent position
25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year
Participation in the Company’s annual bonus scheme
Private Medical Scheme
Day shifts Monday to Friday 8 AM to 5 PM (37 hours per week)
Hybrid working must be able to attend HQ once/twice a week
Death in Service Company pension plan
Company sick pay
Health Care Scheme
Cycle to work Scheme
The Role – Service Manager
The purpose of the position is to work closely with Sales and Operations Key stakeholders to ensure Installations are conducted to the company standard at our 3rd party installers. Supporting 3rd parties during the build process and supporting our customers if there are build concerns following installations.
Main tasks & responsibilities for the - Service Manager
Refine and execute company plans to reduce the number of ‘approved’ installers
Roll out Company installation Agreement to ‘Approved’ installers
Work with the HSE manager to ensure that all Installers work safely and in accordance with company agreement
Ensure that the 3rd parties have the appropriate level of trained staff to ensure they undertake the complete installation process and vehicles do not need additional work.
Roll out the company Operation procedures and associated paperwork to all
Ensure Installation Centres follow the standards examples being OP60 and
Assist in the planning and scheduling of builds for installers, ensuring SLA’s for completion and communications are kept.
Work with the Operations team to ensure builds are produced in the most cost-efficient
Work with the Quality/Inspection team to control the quality of
Define and implement KPI dashboard with a weekly follow-up cadence
Continuous development of E2E supply chain to reduce working capital around the network
What our client is looking for in a Service Manager.
Education:
Relevant technical and/or engineering qualifications
Work Experience:
Dealer/Service/ Partner - supporting, and managing 3rd party entities for an OEM or larger organisation
Understanding of Hydraulic, electrical and mechanical engineering principles or manufacturing experience
HGV experience or understanding (preferred)
People and change management experience
Health and Safety training
Ability to work independently, manage multiple projects, build reports and meet
Competencies:
Good IT skills
Ability to lead with professionalism
Reporting and excellent communication; both verbal and written
Alternative job titles to the Service Manager role.
Installations Manager, Project Implementation Manager, Implementation Analyst, Technical Implementation Manager, Lead Implementation Manager, Implementation Project Lead, Strategic Implementation Manager, Customer Success Manager, Business Process Analyst
The Service Manager position is Commutable From.
Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, Midlands, North West.
For further information about this Service Manager role and/or any other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment businessBefore You Apply
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