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Service Operations Manager
Job Posted: 22 hours ago
Salary: £ 43,000 - 47,000 / Annum
Job Type: Permanent
Location: Chertsey
Expire in: a month
Job Description
Service Operations Manager
Chertsey (office based)
£43-47,000
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities
Manage service desk, planning, and admin functions
Ensure compliance with KPIs, SLAs, and contracts
Drive process improvements and operational efficiency
Provide performance reports and insights to leadership
Lead and develop high-performing teams
Liaise with clients and stakeholders to maintain strong relationships
Experience Required
Experience in operations within property services
Strong leadership in managing service teams and back-office functions
Commercially aware, with contract and field operations knowledge
Skilled in data analysis and reporting
Confident communicator with excellent stakeholder management
Experience with social housing or MoD contracts (a plus)
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