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Service Reception Team Leader (Automotive)
Job Posted: 4 days ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent
Expire in: 23 days
Job Description
Service Reception Team Leader (Automotive) Required
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Established Family-Owned Main Dealer
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Based in Maidstone, Kent
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Circa £35k Basic Salary + Bonus (£45k OTE)
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Leading front of house reception team of four advisors
Monday Matters Recruitment is excited to partner with a reputable main dealership in Maidstone, Kent, as they seek to hire a Service Reception Team Leader. This dynamic opportunity is perfect for individuals looking to enhance their career within a thriving automotive environment.
The Service Reception Team Leader will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you!
Key Responsibilities:
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Lead and manage the day-to-day operations of the service reception team.
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Ensure high levels of customer satisfaction by providing professional and courteous service.
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Oversee appointment scheduling and workflow management within the service department.
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Train and develop team members to enhance their skills and promote career growth.
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Resolve customer inquiries or issues in a timely and efficient manner.
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Collaborate with management to implement best practices and improve service efficiency.
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Maintain accurate records of customer interactions and service transactions.
Skills & Experience Required:
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Proven experience in a Service Reception or similar managerial role within the automotive industry.
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Strong leadership and team management skills.
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Excellent communication and interpersonal abilities to foster positive customer relations.
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Organizational skills with the ability to multitask effectively.
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Proficient in using service management and scheduling software.
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Problem-solving skills with a solution-oriented approach to challenges.
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A passion for delivering outstanding customer service and operational excellence.
Why Monday Matters Recruitment:
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Monday Matters is committed to supporting your career development within the automotive industry.
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Access to a wide range of job opportunities across the sector, including exclusive roles with established clients.
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We offer expert advice and guidance throughout the recruitment process to ensure the best match for both candidates and employers.
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Excellent candidate support, from CV preparation to interview coaching.
Full vacancy details for this Service Reception Team Leader role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters RecruitmentBefore You Apply
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Looking for your next career move? Join a top company hiring Service Reception Team Leader (Automotive) job near me in Maidstone, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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