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Service Team Leader
Job Posted: 8 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: 20 days
Job Description
This is a challenging and exciting lead service engineer opportunity within a successful engineering company that is involved with the design, manufacture and support of high speed sorting machinery for the financial sector.
* As the service team leader you will travel to customer sites across the UK to support service team members with machine escalations, write reports and ensure the team is sufficiently trained.
* You will work with cross functional teams across the business to drive improvements within the process, people and the machines; working with the team to reduce costs and waste and maximise revenue.
* Candidates who are based around the Midlands - Birmingham, Coventry, Leicester, Stafford, Northampton, Worcester, Derby etc would be ideal
Fun Stuff: Service Team Leader
* As a service team leader you will be involved with supporting the team and machines at 7 customer sites throughout the UK.
* Responsible for ensuring the service team are well trained, have the appropriate tools necessary to perform their duties and are achieving targets set.
* Lead weekly team meetings to set daily/weekly objectives, support and guide the team with any issues, drive best practice and nurture client relationships
* Ensure all service reports are well maintained and presented to senior management and customers
* Oversee routine maintenance and service, breakdown support, fault finding and repair
* Co-ordinate installation and service resources, liaise with customers to resolve any problems, ensuring a successful conclusion to the relevant project
* This position is open to service team leaders or senior service engineers who are looking to take a step into management
Skills / Knowledge Required: Service Team Leader
* Proven experience working as a field service engineer / service engineer / maintenance engineer, commissioning engineer etc, ideally within a machinery, capital equipment or production equipment environment
* Strong team leadership skills ideally with some line management responsibility or the desire to progress into a lead role is key
* Capability to travel to multiple UK customer sites from the South to the North
* Good customer service ethic and communication skills coupled with strong technical and practical abilities when required – building systems, fixing electrical / mechanical issues, root cause analysis etc
* Knowledge of mechanical and electrical engineering, coupled with experience of either high speed machinery, drive systems, automation, motors, bearings; printing, sorting, packaging machines etc
* Good proven machinery installation, fault finding, service, maintenance and repair ability
* This company offers excellent career progression opportunities so a passion and willingness to learn and develop new skills is a must
The company HQ is based in Basingstoke, Hampshire but engineers who are Midlands based would be ideal – Birmingham, Coventry, Leicester, Stafford, Northampton, Worcester, Derby etcBefore You Apply
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