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ServiceNow Lead Consultant
Job Posted: 8 hours ago
Salary: £ 80,000 - 100,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.
As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.
This is a small, family-orientated organisation where collaboration and support are central to the culture. You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.
What you’ll do:
Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions
Translate complex requirements into practical technical designs
Present confidently to IT leadership and key stakeholders
Guide teams through project milestones, ensuring quality and success
Support presales activities such as proposals, client workshops, and solution design
Manage and develop a team of ServiceNow consultants
Mentor and upskill junior team members
What you’ll need:
Must be a British citizen based in the UK
Must hold active SC clearance or be eligible to obtain it
5 years of hands-on ServiceNow delivery
Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping
Experience leading teams and managing technical delivery
Experience in presales environments with proven client-facing skills
Proven track record of delivering ServiceNow solutions that drive business value
Excellent communication and stakeholder engagement skills
Certifications & experience:
ServiceNow CSA (Certified System Administrator)
Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus
ITIL Foundation or above
Experience with other modules such as HRSD or Service Delivery is desirable
What’s on offer:
100% remote working
Bonus scheme: 5% of salary (performance-linked)
Healthcare cash plan: claim back everyday health costs
Pension: 4% employer contribution
25 days holiday
Flexible working hours
Annual meetups in London
Supportive, collaborative team culture
If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply nowBefore You Apply
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