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Technical Customer Service Advisor - 12 month fixed
Job Posted: 7 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Contract
Location: Leominster, Herefordshire
Expire in: 21 days
Job Description
We are recruiting for an experienced Technical Customer Service Advisor to join our rural, Leominster client within their technical team on a full-time, 12-month contract basis. The main purpose of this role is to provide advice to the external and internal customers of our large, well-established client.
The successful candidate will be competent in customer services and administration ideally with prior experience within a technical role.
What you can expect:
* Salary £28,047 – £30,075 per annum
* 25 days annual leave plus bank holidays
* Hybrid working option on completion of a 6month probationary period
* 12 months fixed term
* Progression opportunities
* 39 hour working week, Monday to Friday (4pm finish on a Friday)
* A structured training plan
What you will be doing:
* Responding to all requests relating to technical advice via phone, email, and online enquiries
* Utilising internal software systems to produce calculations to show compliance within current industry standards
* Ensuring best practice advice is given at all times, in line with industry and company guidelines
* Acting responsibly, and in the interests of the company, deferring queries via line managers, where uncertainty may exist
* Setting and adherence to customer service goals, taking into account the Team KPIs
* Learn about the company’s products and services to develop own technical knowledge and keep up-to-date with changes
* Contribute to the development of technical solutions by sharing information and reporting issues to the Technical Services Manager
What we are looking for:
* Excellent customer service skills, Candidates with prior experience within a technical role, including construction or engineering are encouraged to apply
* Excellent administrative skills and good attention to detail
* Ability to set and adhere to high customer service standards
* Proficient in the use of MS Office applications
* Excellent time management skills, being highly efficient and well organised
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