Hiring Now: Technical Support Analyst Near You – Apply Today!
Your Next Technical Support Analyst Job Starts Here – Apply Now!
Technical Support Analyst
Job Posted: 15 hours ago
Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Gerrards Cross, Buckinghamshire
Expire in: a month
Job Description
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.
In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.
Key responsibilities:
* Take incoming support calls from customers and provide assistance as required.
* Monitor incoming support tickets and ensure response within the agreed SLAs.
* Analyse customer issues, diagnose and resolve where possible.
* Escalate the issue for assistance from the development team if required.
* Maintain and track and close support issues on Jira.
* Install and customise applications for new customers.
* Run training sessions for new users.
* Test bug fixes released by the development team before delivery to the customer.
The successful candidate will hold a technical degree, along with strong application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills.
The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.
This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a differenceBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Technical Support Analyst job near me in Gerrards Cross, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).