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Technical Support Engineer
Job Posted: 4 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Southampton, Hampshire
Expire in: a month
Job Description
Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.
They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers.
Responsibilities:
* Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits
* Technical service projects and supportive technical data generation, developing and implementing testing programs
* Maintaining and populating central knowledge database for product and application information
* Updating, populating and maintaining the master data file
* Availability for site visits to support sales staff technically
* Manning technical helpline telephone and tech support inbox
* Updating CRM database, forwarding sales leads to relevant salespeople and distributors
* Preparation of presentations and materials
* Hosting webinars and training sessions and hands-on demonstrations
* Handling of product quality complaints
* Attending exhibitions
* Assistance in promotional video filming activities
* Creation and control of technical datasheets
* Writing of technical articles and product PR in collaboration with marketing department
* Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
* Creation of case studies, application profiles and product sales tools
* Identify and attend relevant conferences and exhibitions
* Identify and attend relevant training courses to enhance skills
Candidate Profile:
* Full driving license
* Able to work independently, with weekly supervision
* Ability to travel in UK and Europe
In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking
Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science IndustriesBefore You Apply
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