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Technical Support Engineer
Job Posted: 10 hours ago
Salary: £ 29,000 - 30,000 / Annum
Job Type: Permanent
Location: Bournemouth
Expire in: a month
Job Description
Technical Support Engineer | Bournemouth | £30,000 + Benefits
Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you!
Rubicon’s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career.
Technical Support Engineer, you’ll benefit from:
Enhanced holiday allowance + Christmas Shutdown
Enhanced pension contributions (1-2% of salary)
Flexible working options and some remote working available
Enhanced Maternity, Paternity, and Adoption leave
Profit Sharing Programme
Cycle to Work scheme and free daily beverages
Retail discounts, financial planning services, and more!
Technical Support Engineer, your key responsibilities will include:
Troubleshooting and resolving 1st and 2nd line IT support queries for users
Supporting users with hardware, software and network issues, including Microsoft and Mac OS
Managing user accounts and devices using Intune and ensuring security protocols are followed
Delivering IT training to users and troubleshooting system-related problems
Collaborating with the IT team on projects and escalations for advanced issues
Technical Support Engineer, your skills and experience will include:
3+ years in IT support with a strong background in 2nd line support
Proficiency in Microsoft and Mac operating systems, Office 365, Active Directory and network troubleshooting
Familiarity with virtualisation technologies (VMware) and cloud services (Azure, Exchange, OneDrive)
Strong communication and customer service skills, particularly with VIP support
A proactive, calm, and patient approach, with a passion for teaching and continuous learning
If you’re looking for a fast-paced, challenging role where you can grow your IT expertise and make a difference within a supportive and fun team, apply today! Directly apply to this 2nd Line Support Technician advert or call Ellie at Rubicon to discuss furtherBefore You Apply
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Looking for your next career move? Join a top company hiring Technical Support Engineer job near me in Bournemouth! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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