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Technical Support Services Supervisor
Job Posted: 18 hours ago
Salary: £ 28,000 - 31,000 / Annum
Job Type: Permanent
Location: Portsmouth, Hampshire
Expire in: a month
Job Description
Technical Support Services Supervisor - Portsmouth (Hybrid) - Up-to £31,000 Per Annum DOE
We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you'll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.
Required Experience:
Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
Experience handling both B2B and B2C customer relationships
A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC's
Experience developing processes and procedures to streamline and strengthen business operations across the team
Effective communication skills and ability to build relationships with stakeholders quickly
Ability to manage multiple concurrent projects or deadlines effectively
Day-to-Day Responsibilities:
Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
Working closely with B2B and B2C customers delivering top notch services
Willingness to step up and take on responsibility when needed and act as a second in command for your manager
Confident communicating with internal and external stakeholders
What's in it for you:
25 days holiday plus bank holidays (with the chance to buy additional days)
Healthcare plan scheme
Upskilling apprenticeship training
Cycle to work Scheme
Employee Assistance Programme
Staff discounts
Social and wellbeing events
Hybrid working (after training period) (3 days on-site, 2 days WFH per week)Before You Apply
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Looking for your next career move? Join a top company hiring Technical Support Services Supervisor job near me in Portsmouth, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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