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Technical Support Specialist
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Poole, Dorset
Expire in: a month
Job Description
Technical Support Specialist (Electrical Bias) | Poole | Full-Time, Permanent
Ex-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders.
Join our client, leader in smoke control systems for over 35 years. We're looking for a Technical Support Specialist to bring brainpower and experience to our support team
Location: Poole, Dorset
Salary: Competitive, depending on experience
Hours: Full-Time | Permanent
Reports To: Controls Manager
What You'll Be Doing:
Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote login
Troubleshoot hardware and controls for installers, end users, and engineers
Translate technical issues into practical, easy-to-understand solutions
Support the field team in real-time when issues escalate
Log all issues and resolutions to build a knowledge base
Identify patterns and feed insights back into engineering and product design
What You Bring:
Essential:
Proven technical support or helpdesk experience
Strong electrical systems understanding - schematics, layouts, and troubleshooting
Confident communicator who stays cool under pressure
Familiarity with ticketing systems and remote tools
Preferred:
NVQ Level 3 in Electrical Installation
18th Edition qualification
Experience with smoke ventilation, BMS, HVAC, or fire safety systems
Background in installation, commissioning, or field service
Knowledge of RAMS, PAT testing, and compliance
What's in It for You:
Competitive salary + progression
Training and career development
Free on-site parking and access to expert resources
Work in a tight-knit, expert-led team
Be part of landmark UK projects like BH2 Bournemouth & Castlepoint Shopping Centre
Ready to move from the toolbox to the brainbox?
Apply now and use your experience to protect lives and improve safety across the UK.
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