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Telecare Team Leader
Job Posted: 9 days ago
Salary: £ 18 - 20 / Hour
Job Type: Contract
Location: DE22, Allestree, Derby
Expire in: 19 days
Job Description
Job Role: Telecare Team Leader
Job Location: Kedleston Road, Derby
Working period: (Night Duty)
Your Role;
Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment. We will look to you to monitor individual employees’ performance and train and support new and existing team members. You will need to have management experience gained in a fast-moving customer care environment. Using your performance management experience and problem-solving skills, you’ll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved.
We want to hear from you if you have:
* A vibrant personality and enjoy working in a busy environment
* Proven experience in leading and supporting a team, ideally within a telecare environment
* An understanding of vulnerable adults and older people’s services including partner and statutory agencies.
* Used performance data and benchmarking to improve performance
* A wide range of computer skills
* Customer service skills
Right to work requirements
* Passport
* BRP
* SharecodeBefore You Apply
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