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Telecom Service Coordinator
Job Posted: 2 hours ago
Salary: £ 27,000 - 32,000 / Annum
Job Type: Permanent
Location: Hemel Hempstead, Hertfordshire
Expire in: a month
Job Description
Telecom Service Coordinator
Hemel Hempstead
Key Points
Job Title
- Telecom Service Coordinator or Telecom Provisioning Coordinator
Salary
- £27,000 - £32,000 base depending on experience
- Employee ownership bonus after an initial 12 months
- £120 per on-call weekend
Location
- Hemel Hempstead,
- office-based with hybrid option once fully trained on products and processes.
- free on site parking included
Industry
- Telecommunications – Unified Comms UCaaS/CCaaS
Duration
- Permanent – Full Time
Overview
Are you an experienced Telecoms Service Coordinator or Provisioning Coordinator looking for a new challenge. Are you wanting to join an organization where you don’t feel like another number but instead are valued and recognized not just verbally but also financially through employee ownership giving you a stake in the business. If so, this could be a great opportunity for you.
Our client offers telecom and data services via a well-established channel base of dealers and resellers throughout mainland UK.
The Telecom Service Coordinator (Provisioning Coordinator) is responsible for managing and coordinating the provisioning of telecommunications services for customers. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
You will join a friendly and motivated team of 5, reporting to the Telecom Operations Manager. You will also work closely alongside the technical support team and the sales team.
As an employee-owned company, there is a positive culture of collaboration and commitment, with all employees driven to achieve business growth. This is an exciting opportunity to join as a key member of the business and contribute towards mutual success.
Responsibilities:
* Order Management: receive and process customer orders for new telecommunications services, upgrades, or modifications.
* Verify order details, ensuring accuracy and completeness of information.
* Coordination and communication: liaise with internal departments including sales, technical support and billing to coordinate the provisioning of services.
* Maintain regular communication with customers, keeping them informed about the status of their orders and any potential delays.
* Troubleshooting and issue resolution: identify and resolve any provisioning issues or discrepancies that may arise.
* Collaborate with internal and supplier technical teams to troubleshoot and resolve service activation or configuration problems.
* Reporting: maintain accurate records of all provisioning activities, including order details, status updates, and customer communication.
* Quality assurance: implement and adhere to company policies, procedures, and standards related to provisioning and service delivery.
* Customer support: provide excellent customer service and support, addressing customer enquiries, concerns and requests related to provisioning.
* Continuous improvement: identify opportunities for process improvements and efficiency enhancements within the provisioning workflow.
Must-have experience & skills:
* Previous experience in telecom provisioning or a closely related role with sound knowledge of telecoms services, technologies, and industry processes.
* Previous experience in phone and email-based customer service and order placement, requiring careful attention to detail to manage complex orders and any issues that may arise.
* Excellent communication, organisational and interpersonal skills.
* Proficiency in using Microsoft Office applications and CRM software.
* Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
* Able to converse clearly and concisely over the phone, by e-mail and in person internally and externally at a variety of levels.
Benefits:
* Annual Employee Ownership Bonus (after initial 12 months)
* Hybrid working option (after probation period)
* Unlimited online/phone private GP appointments for you and anyone in your household (after probation period)
* Team lunches
* Variety of social events to suit all
* Charity fundraising events
* Shopping discounts portal (after probation period)
* Unlimited professional telephone counselling (after probation period)
* Free parkingBefore You Apply
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Looking for your next career move? Join a top company hiring Telecom Service Coordinator job near me in Hemel Hempstead, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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