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Telephone Collections Agent
Job Posted: 2 days ago
Salary: £ 23,810 - 26,000 / Annum
Job Type: Permanent
Location: S3, Sheffield, South Yorkshire
Expire in: 25 days
Job Description
Telephone Collections Agent
Sheffield
£23,810 – £26,000 + Monthly Bonuses (OTE £30,000+)
37.5 hours/week on rotating shifts between 08:00–20:00, Monday to Saturday
Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges.
Key Responsibilities:
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Handle inbound and outbound calls related to unpaid debts
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Discuss sensitive financial matters with empathy and professionalism
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Log customer interactions and payment arrangements accurately
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Follow internal procedures and compliance guidelines
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Hit performance targets in a team-focused contact centre
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Ensure accuracy when processing customer payments
About You:
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Experience in a contact centre or credit control role
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Strong verbal and written communication skills
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Resilient and motivated by performance incentives
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Confident using IT systems and multitasking tools
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Willing to make outbound calls and manage tough conversations
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Excellent problem-solving and information-gathering abilities
What’s on Offer:
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Competitive salary + monthly bonus (realistic OTE £30,000+)
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Supportive, friendly team culture
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Casual smart dress code
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Pension scheme & death in service benefit
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On-site parking
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Employee discount program & Christmas Savings Scheme
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Employee Assistance Programme
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Potential for hybrid working after probation
Please Note: All roles are subject to background checks, including CCJ and DBS screening.
Apply now and make a meaningful impact while advancing your career in a professional and supportive environmentBefore You Apply
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Looking for your next career move? Join a top company hiring Telephone Collections Agent job near me in S3, Sheffield, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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