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Temporary Customer Coordinator
Job Posted: a day ago
Salary: £ 14.5 - 15.9 / Hour
Job Type: Temporary
Location: Ellesmere Port, Cheshire
Expire in: a month
Job Description
We are seeking a diligent and organised Temporary Customer Service Coordinator on a temporary basis to provide robust support to our client's customer service team in the industrial/manufacturing sector.
This role is based in Ellesmere Port and requires exemplary customer service skills and a keen eye for detail.
Client Details
Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.
This role will be a 6 month temporary with the possibility of going perm. This role offers an immediate start.
Description
Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
To ensure regular contact is maintained with the customer and to develop customer relationships further.
Work daily within the ERP system and Salesforce recording and maintaining customer accounts
Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
Produce daily/weekly statistical analysis and reporting on KPI's.Profile
A successful Temporary Customer Service Coordinator should have:
Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
Excellent communication and interpersonal skills.
Strong organisational and multi-tasking abilities.
Proficiency in MS Office and customer service software.
A customer-oriented approach with a problem-solving attitude.
Can commit to a 6 temp roleJob Offer
Immediate start.
Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
Gain valuable experience in customer service and administration.
Possibility of going permBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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