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Tenant Liaison Officer
Job Posted: 6 days ago
Salary: £ 29,000 - 29,000 / Annum
Job Type: Permanent
Location: York, North Yorkshire
Expire in: 21 days
Job Description
Job Summary - Tenant Liaison Officer
As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.
Daily Responsibility
Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journeyEssential Skills
Excellent communication skills, both written and oral
Experience of working in the social housing sector
Full Driving License is required
Ability to work in a fast paced environment
Good initiative and logical thinking skills
Good problem solving skills
Confident and organised
Good communication and negotiating skillsApply: If you're interested in this opportunity, then please get in touch today with our recruitment consultant on (phone number removed) or email (url removed)
Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website.
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