Hiring Now: Tenant Liaison Officer Near You – Apply Today!
Your Next Tenant Liaison Officer Job Starts Here – Apply Now!
Tenant Liaison Officer
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Wythenshawe, Manchester
Expire in: a month
Job Description
Tenant Liaison Officer
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
Tenant Liaison Officer – About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
• To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring that any problems/issues are dealt with promptly.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
• Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
• Collaborate with other project stakeholders as required
• Assist the customer care manager filing reports for company directors.
• Support colleagues as and when required
• To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
• Complete all site compliance paperwork and TLO trackers as required
• To perform all duties in line with company guidelines and legislative requirements
If you feel you have the skills and experience to be successful in this role then apply todayBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Tenant Liaison Officer job near me in Wythenshawe, Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).