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Trace counter manager
Job Posted: 14 hours ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Loudwater, Buckinghamshire
Expire in: a month
Job Description
Trade Counter Manager – Glazing Products | Full-Time Opportunity
An established glazing and window solutions business near Loudwater is seeking an experienced and commercially-minded Trade Counter Manager to take the lead in running its trade counter operation. This is a key position for someone with strong customer service and organisational skills who can confidently manage both walk-in and trade customer enquiries from first contact through to order fulfilment.
This is a hands-on, autonomous role with real responsibility and scope for progression as the business grows.
Key Responsibilities:
* Manage day-to-day operations of the trade counter, serving retail and trade customers in person, by phone, and via email
* Provide expert advice and guidance on glazing product options to meet customer requirements
* Handle all aspects of the order process, including quoting, supplier ordering, scheduling installations, and keeping customers informed
* Build and maintain strong customer relationships to encourage repeat business
* Quickly and effectively resolve any customer queries or issues
* Raise invoices and support payment collection
* Manage stock levels and deliveries, including chasing, checking, and logging deliveries
* Maintain a clean, organised, and professional trade counter environment
* Carry out administrative tasks, maintain accurate records, and use standard office software including Excel, Word, and Outlook
Requirements:
* Minimum 2 years’ experience working on or managing a trade counter
* Experience in glazing or construction-related products is a strong advantage
* Excellent communication and interpersonal skills
* High level of organisation and ability to manage multiple tasks effectively
* Proactive and problem-solving mindset
* Confident using Microsoft Office software (Excel, Word, Outlook)
* Fluent in English with solid maths skills
* Must live within commutable distance of the High Wycombe area
* Right to work in the UK
Benefits:
* Competitive salary: £25,000 – £30,000 per year, depending on experience
* Performance-related bonus scheme
* 24 days holiday plus bank holidays
* Monday to Friday schedule – no weekend work
* Opportunities for professional growth and advancement
Job Type: Full-time, Permanent
Schedule: Monday to Friday only
Experience: Trade Counter: 2 years (required)Before You Apply
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