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101 Call Handler
Job Posted: 3 days ago
Salary: £ 12.83 - 12.83 / Hour
Job Type: Temporary
Location: Lincoln, Lincolnshire
Expire in: 25 days
Job Description
Adecco are pleased to be recruiting for 101 Call Handler to work within the Lincolnshire Police Force
Are you ready to take the lead as the first point of contact for a vital organisation in law enforcement? Our client is seeking a dynamic Switchboard Operator to join their team in Nettleham, Lincoln. If you have a passion for customer service and are looking for a role that supports your community, this opportunity is for you!
What We Offer:
Contract Type: Temporary ongoing until at least March 2027 with possible extension
Hourly Rate: £12.83 per hour +Shift Allowance & Weekend Working
Working Pattern: Both full and part time opportunities are available, hours to include weekend working between 08:00 and 20:00
Position Overview:
As a Switchboard Operator, you will play a critical role in ensuring that all inbound contacts from the public are handled with professionalism and care. You'll be the friendly voice that guides callers to the right destination and provides them with the support they need.
What You'll Do:
Answer phone calls and emails promptly, connecting them to the appropriate departments efficiently.
Identify service calls and screen out non-policing matters, directing inquiries to relevant partner agencies.
Treat every caller with respect, courtesy, and warmth, obtaining accurate information swiftly.
Use problem-solving skills to resolve queries and provide quality assistance.
Complete administrative tasks in line with established procedures.
Maintain a comprehensive database of personnel and departments to ensure seamless communication.
Report any faults in the telephone system to keep it functioning effectively.
Participate in special events and adapt to the demands of the role outside the control room, such as during major incidents or conferences.Core Requirements:
Qualifications: NVQ Level 2 in Customer Care or equivalent experience in a customer service environment (Essential).
Experience: Proven experience dealing with telephone inquiries and handling various customer emotions (Essential).
Skills:
- Effective verbal and written communication.
- Excellent listening and questioning techniques to gather relevant information.
Knowledge: Proficiency in Microsoft Office and Windows-based software (Essential).
Social Skills: Demonstrate tact, diplomacy, and the ability to build strong relationships both internally and externally.
Motivation: Treat everyone with dignity and respect, using your initiative to work independently.
Join our client in their mission to provide high-quality service to the community. You'll be part of a dedicated team that values diversity, equality, and the welfare of vulnerable individuals.
Ready to Make a Difference?
If you're enthusiastic about customer service and want to contribute to the safety and wellbeing of your community, we want to hear from you!
How to Apply:
To apply for this exciting opportunity, please submit your CV and a cover letter detailing your relevant experience.
Join us in making a positive impact in the community!
Our client is an equal opportunity employer and promotes a diverse and inclusive workplace.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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