Hiring Now: 1st / 2nd Line Helpdesk & Desktop IT Support (MSP) Near You – Apply Today!
Your Next 1st / 2nd Line Helpdesk & Desktop IT Support (MSP) Job Starts Here – Apply Now!
1st / 2nd Line Helpdesk & Desktop IT Support (MSP)
Job Posted: 5 hours ago
Salary: £ 25,000 - 33,000 / Annum
Job Type: Permanent
Location: OL11, Rochdale, Greater Manchester
Expire in: a month
Job Description
A brilliant opportunity to join a growing team!
Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable.
This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service.
If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
Position details:
* Working hours: 40hrs per week, Monday to Friday
* Salary: £25,000 to £33,000 depending on experience
* Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Role overview:
* This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.
Key responsibilities:
* Provide 1st & 2nd Line tech support to both customers & internal users
* Troubleshoot & resolve issues related to hardware, software & networking
* Escalate complex issues where necessary & follow up to resolution
* Mentor & support junior staff, including apprentices
* Maintain accurate documentation of tickets, systems & procedures
* Support continuous improvement of IT systems & processes
Experience & skills required:
* Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
* Basic networking understanding (routers, switches, VPNs etc)
* Excellent communication skills & a customer-focused approach
* Organised, reliable & proactive
* Full UK driving licence & transport - Essential & non-negotiable
Desirable:
* Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
* Previous experience mentoring or training junior team memberBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring 1st / 2nd Line Helpdesk & Desktop IT Support (MSP) job near me in OL11, Rochdale, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).